Simple Process, Peace of Mind
From getting covered to filing claims, we've made every step simple and stress-free. Here's how Athena Auto Protection works for you.
How Auto Protection Works
Get Your Quote
Enter your vehicle details and get an instant, personalized quote online or over the phone.
Choose Your Plan
Select the coverage level that fits your needs and budget. No pressure, just options.
Get Protected
Coverage does not begin immediately. Waiting periods vary based on your vehicle's year, make, model, and other details. Refer to your contract for the requirements that apply, including any time and mileage conditions. Every policy is physically delivered within 7–10 business days. A PDF copy is available upon request.
Drive with Confidence
When repairs are needed, we handle everything from approval to payment directly.
When You Need Repairs
Call customer care for claims assistance Monday–Friday, 8:00 a.m.–5:00 p.m. CST
Multiple Ways to Reach Us:
- Customer Care: (888) 842-8839
- Contact Customer Care
Information You'll Need:
- • Contract number
- • Vehicle VIN
- • Description of the problem
- • Preferred repair facility (optional)
Our experts review your claim and authorize repairs
Quick & Thorough Review:
- Coverage verification
- Diagnostic authorization if needed
- Pre-approval for covered repairs
- Clear explanation of any exclusions
Our certified claims specialists review each case individually to ensure accuracy and fairness. You'll receive updates via phone, email, or text.
Choose your facility and get repairs started
Repair Facility Options:
- Your preferred mechanic
- Authorized dealership
- Our certified network shops
- Mobile repair services (when applicable)
We Handle Everything:
- • Direct communication with repair facility
- • Parts ordering and approval
- • Repair timeline coordination
- • Quality assurance checks
Pay only your $100 deductible - we handle the rest
Simple Payment Process:
- You pay $100 deductible at the shop
- We pay the shop directly for covered repairs
- No reimbursement hassles
- Parts and labor warranty included
White-Glove Concierge Support
Our dedicated concierge team manages every detail of your claim, coordinating with repair facilities and keeping you informed throughout the entire process.
Reach customer care Monday–Friday, 8:00 a.m.–5:00 p.m. CST: (888) 842-8839
Additional Services Included
24-Hour Roadside Assistance
- • Emergency towing
- • Jump start service
- • Lockout assistance
- • Flat tire changes
- • Emergency fuel delivery
Concierge Support
- • Personal claim advocate
- • Repair coordination
- • Rental car assistance
- • Status updates
- • Post-repair follow-up
Customer care Monday–Friday, 8:00 a.m.–5:00 p.m. CST: (888) 842-8839
Trip Interruption
- • Hotel accommodations
- • Meal allowances
- • Transportation costs
- • Emergency travel expenses
- • Up to $500 per incident
Frequently Asked Questions
Get answers to common questions about our warranty process and coverage.
Still Have Questions?
Our concierge support team assists with claims Monday–Friday, 8:00 a.m.–5:00 p.m. CST. Sales agents available Mon-Fri 8AM-8PM EST for coverage questions.
Experience Our Hassle-Free Process
Join thousands of drivers who chose Athena for our simple, transparent claims process and exceptional service.